Technical Training for New Partners

Course Description:

This course is a detailed overview of all the technical aspects of Star2Star - from devices to applications, network design to portal configuration and other important information to help you become well versed in the Star2Star systems and services.

Overall duration: About 4.5 hrs

(Note: supporting documents and links to useful Knowledge Base articles can be found on the Resources tab above - make sure you are singed in when trying to access the KB articles)

Link to existing course: https://star2star.myabsorb.com/admin/onlineCourses/edit/3a45bf0f-ab91-4ead-92e6-5d0082b4517a

Lesson NameLesson TypeFilename
The Star2Star Architecture: Business Voice and Business Voice +VideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/Architecture.mp4
Architecture & Voice Products QuizExamNone
Star2Star DevicesVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/devices.mp4
Devices QuizExamNone
Star2Star ApplicationsVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/Applications final.mp4
Applications QuizExamNone
Paging QuizExamNone
Paging OptionsVideoLessonhttps://vimeo.com/442100816/67beff353c
Professional ServicesVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/proserv(1).mp4
Professional Services QuizExamNone
The New Customer ChecklistVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/new customer checklist(1).mp4
The Network Site SurveyVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/network readiness.mp4
Phone System SurveyVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/phone survey.mp4
Customer Checklist QuizExamNone
Network Site Survey QuizExamNone
Phone System Survey QuizExamNone
Portal Configuration, Part 1VideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/portal part 1 rev 2.mp4
Portal Configuration, Part 2VideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/Star2Star Portal Training, Part 2 of 2.mp4
Portal Configuration QuizExamNone
Network DesignVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/network design.mp4
Network Design QuizExamNone
SNA TestVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/SNA Updated 7-20.mp4
SNA QuizExamNone
SD-WANVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/SDWAN.mp4
4G LTE FailoverVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/4GLTE.mp4
SD-WAN / 4G LTE QuizExamNone
Desktop As A ServiceVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/Desktop as a Service(1).mp4
Desktop as a Service QuizExamNone
Packaged ApplicationsVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/PaaS.mp4
Packaged Applications QuizExamNone
Number Porting & PrequalVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/porting and prequal.mp4
Customer / Admin TrainingVideoLessonPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/admin and user training.mp4
Customer & Admin Training QuizExamNone

Resource NameFile/URL
Business Voice Services Installation ChecklistPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/Partner_CheckList(1).docx
Customer Site SurveyPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/S2S-Site Survey(1).xlsx
Install Test PlanPrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/S2S_Install_Test Plan(1).docx
Telephone Comparison GuidePrivate/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/S2S Approved Phones(1).pdf
Configuration Worksheet (Extensions & Users)Private/Courses/3a45bf0f-ab91-4ead-92e6-5d0082b4517a/S2S -Config Worksheet (1).xlsx
Contact Center (StarCenter 3) https://knowledge.star2star.com/kb/1514
StarCenter® 2 and Contact Center Feature Comparison Matrixhttps://knowledge.star2star.com/kb/1614
StarCenter™ 3 Reference Libraryhttps://knowledge.star2star.com/starcenter%E2%84%A2-3-reference-library
StarCloudhttps://knowledge.star2star.com/kb/2144
General Switch Setuphttps://knowledge.star2star.com/kb/1149
VLAN Setuphttps://knowledge.star2star.com/kb/849
StarMessenger® Introduction Videohttps://knowledge.star2star.com/kb/2189
StarDaaS™ FAQshttps://knowledge.star2star.com/kb/2137
StarDaaS™: What To Expecthttps://knowledge.star2star.com/kb/2140
StarDaaS™ Discovery Documenthttps://knowledge.star2star.com/kb/2203
Summary of StarDaaS™https://knowledge.star2star.com/kb/2293
Starphone™https://knowledge.star2star.com/kb/2025
Skill Level: Beginner