Sangoma’s Getting Started Administrator Training is a 3.5 day hands-on training course that will get you ready to sell, configure, and deploy Sangoma’s Switchvox enterprise products. The training will highlight Sangoma product introductions and specifications, important deployment architecture and strategies, use cases, installation and implementation techniques, and troubleshooting skills.

Course Outline - Switchvox 7.2

• Course Introduction
• Sangoma University
• Network Deployments
• VoIP Networking Concepts
• Intro to Digium Switchvox
• Support
• Where Switchvox Sits
• Switchvox Appliances
• Switchvox Software Virtualisation
• Digium Phones
• Activating Subscriptions
• LAB 1: Activating Subscriptions
• Out of Box Experience
• Accessing Switchvox GUI
• LAB 2: Accessing Switchvox GUI
• My Account: Changing Admin Password
  
• Switchvox Registration
• LAB 3: Registering Swtichvox
• System Clock
• LAB 4: System Clock
• Backups
• LAB 5: Backups
• Software Updates
• LAB 6: Updating Switchvox
• System Reload
• IP Configuration
• LAB 7: IP Configuration
• IP Configuration Advanced
• LAB 8: IP Configuration Advanced Options
  
• HTTPS and Proxy
• Access Control
• LAB 9: Access Control
• Blocked IPs
• Phone Networks
• LAB 10: Phone Networks
• Admins
• LAB 11: Create New Admins
• Extension Settings
• LAB 12: Extension Settings
• Extension Groups
• LAB 13: Extension Groups
• Extension Templates
• LAB 14: Extension Templates
• Create Extensions
• LAB 15: Create Extensions
• Bulk Modify Extensions
• LAB 16: Bulk Modify
  
• Unregistering a Digium Phone
• LAB 17: Unregister D-Phone
• Login a User
• LAB 18: Login a User
• Digium Desk Phone Assignment
• LAB 19:  Phone Assignments
• LAB 20: Quick Create Assignments
• Digium Desk Phones
• LAB 21: Softphone
• LAB 22: Softphone Exercises
• LAB 23: Desktop Phone Exercises D-80
• LAB 24: Desktop Phone Exercises G-65
  
• Import Extensions
• LAB 25: Importing Extensions
• VoIP Providers (SIP Trunking)
• LAB 26: Setup a SIPStation Trunk
• Trunking: Incoming Call Rules
• LAB 27: Incoming Call Rules
• Trunking: Outgoing Call Rules
• LAB 28: Outgoing Call Rules
• FAXStation
• Phone Apps
• LAB 29:  Phone Apps D6x & D80
• User Interface
• LAB 30: User Interface
• Sound Manager
• LAB 31: Sound Manager
• IVR Editor
  
• LAB 32: Build a Simple IVR
• Time Frames
• LAB 33: Time Frames
• Music On Hold
• LAB 34: Music On Hold
• Queues
• LAB 35: Queues - "Sales Queue"
• Create Conference Rooms
• LAB 36: Create a Simple Conference Room
• LAB 37: Create a Meet Me Conference Room
• Dial by Name Directory
• LAB 38: Dial by Name Directory
• Parking Lot Extension
• LAB 39: Parking Lot
• Voicemail Access Extension
• LAB 40: Voicemail Access
• Permissions
• LAB 41: Permissions
• Switchboard
• LAB 42: Switchboard
• IVR Editor - Advanced
• LAB 43: Build an Advanced IVR
• External Contacts
• LAB 44: External Contacts
• Peered Swtichvoxes
• LAB 45:  Peering two Swtichvoxes
• User Interface: Phone Settings
• LAB 46: Phone Settings
• User Interface: Voicemail Management
• LAB 47: VM Management
• User Interface: Reporting
• LAB 48: Reporting
• Paging Intercom
• LAB 49: Paging
• LAB 50: Intercom
• Multicast Paging
• Feature Codes
• Mobile Softphone
• LAB 51: Mobile Softphone
• Call Recording
• LAB 52: Call Recording
• LAB 53: On Demand Call Recording
• LAB 54: User Interface - Recorded Calls
• Add On Products
• Admin Interface - System Voicemail
• SMTP
• Voicemail to Email Templates
• Alert Manager
• Rapid Dial List
• LAB 55: Rapid Dial
• Distinctive Ringtones
• LAB 56: Ringtones
• Switchboard Widgets
• LAB 57: Adding Widgets
• Manage Phones
• LAB 58: Manage Phones
• Reporting
• LAB 59: Reporting
• Connection Status
• Admin Interface: Diagnostics